In response to my commentary on "Nielsen names Best Buy, Circuit City, eBay, top electronics online stores" I receieved this in my email from a friend in Florida:
Lee,
Best Buy vs Circuit City
Just my observations.
When I go into a best buy it seems to be a bunch of booger eating kids and rejects wandering around. They have no clue. If you ask about a TV they would be lucky to find the TV section. They haven't even memorized company sales propaganda.
Circuit City is hit or miss. A few good salesmen on the floor. Most at least can lead you around the store and parrot off info about different models. Is that universal?
Another thing about the Best Buy here. They spent huge money building on what might be the worst location in the world. They might have been better to build 10 miles out of town. They are almost under an over pass. The exit ramp is right by the store. You have to navigate through people exiting the freeway, then make a 180 degree turn onto a little service road. Then find a parking spot in a postage stamp sized lot. Getting out is even more fun. Plus it's in a declining area of town. It's by the old mall that will probably soon go under.
Circuit city is in one of the out building of the new mall. Huge parking lot and lots of nice little shops around it.
To be honest I don't really care about sales staff anymore. I do the buy online, in store pickup, no freight thing now.
It's interesting to see how many people would rather order online than shop in person.
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