As promised in the nascent train wreck in the comments section of the post entitled "Wal-mart to sell Dell computers, the psuedonymical Charles Farley (whom I know personally both online and off, by the way) has furnished me with a transcript of his frustrating tech support chat.
Although nowhere near as spectacular as the infamous call to AOL to cancel a subscription, this text highlights some of the challenges that need to be addressed in order to be a superior help desk.
You can read it on Google Documents here!
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Although nowhere near as spectacular as the infamous call to AOL to cancel a subscription, this text highlights some of the challenges that need to be addressed in order to be a superior help desk.
You can read it on Google Documents here!
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