Friday, June 01, 2007

The contentious Dell support Chat Log revealed!

As promised in the nascent train wreck in the comments section of the post entitled "Wal-mart to sell Dell computers, the psuedonymical Charles Farley (whom I know personally both online and off, by the way) has furnished me with a transcript of his frustrating tech support chat.

Although nowhere near as spectacular as the infamous call to AOL to cancel a subscription, this text highlights some of the challenges that need to be addressed in order to be a superior help desk.

You can read it on Google Documents here!

Sphere: Related Content

No comments: